FAQ – Good Together House

FAQs

STORE LOCATION & CONTACT

Where is your store located? Where is your store located?

Our address is:
311 Ocean Ave
Laguna Beach, CA 92651

What are your store hours? What are your store hours?

We are open:
Mon - Sat: 10am - 6pm
Sunday: 11am - 5pm

How can I contact you? How can I contact you?

Feel free to email or call us!
(949)549-4264
hello@goodtogetherhouse.com

Shipping & Delivery

How long will it take to receive my order? How long will it take to receive my order?

Before your credit card is processed, we will check stock on your items. If for some reason we are not reasonably certain you can receive your order within 10 working days, we will email you an estimated delivery date and give you the chance to confirm the order.

How will my order be shipped? How will my order be shipped?

We ship via USPS and UPS. You will be given the option to choose a carrier and calculated shipping timeframe at checkout.

Do you offer free shipping? Do you offer free shipping?

At this time we do not offer free shipping.

Shipping rates can vary depending on your location and are calculated at checkout.

Do you ship internationally? Do you ship internationally?

At this time, we only offer US domestic shipping.

Can I come pick up my order? Can I come pick up my order?

Yes! Please choose the order pickup option at checkout if you are in the Laguna Beach area and want to save on shipping costs.

RETURNS & EXCHANGES

What is your return policy? What is your return policy?

We offer returns for store credit and exchanges only within 14 days of placing your order.

To process a return, please email hello@goodtogetherhouse.com to let us know you would like to create a return request.

Special orders, discounted products, jewelry and apothecary items are final sale.

Do you offer refunds? Do you offer refunds?

We offer store credit and exchanges only for all returns.

How do I send my return back to you? How do I send my return back to you?

All returns must be sent back in a pre-paid, fully insured package with tracking included. CODs will not be accepted.

Please send returns to:
Good Together House
311 Ocean Ave
Laguna Beach, CA 92651

Store credit and exchanges will be processed upon receipt of your return. You will be sent email confirmation once processed.

What about defective or damaged items? What about defective or damaged items?

All damages must be reported within 24 hours of delivery. Please email hello@goodtogetherhouse.com if you have issues.

Who pays for the return shipping? Who pays for the return shipping?

The customer is responsible for all return shipping fees. We will cover the shipping cost to send out exchanges if applicable.

PAYMENTS & SECURITY

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, and American Express credit cards along with Apple Pay, Google Pay, PayPal and Shop Pay.

Is my information secure? Is my information secure?

We take your privacy seriously. We will never give, sell, lease or in any way make available the information you supply us with to any organization or individual other than Good Together House. All credit card transactions are secured by an industry standard 128-bit encrypted SSl certificate for your protection.