FAQ – Good Together House

FAQs

STORE LOCATION & CONTACT

Where is your store located? Where is your store located?

Our address is:
311 Ocean Ave
Laguna Beach, CA 92651

What are your store hours? What are your store hours?

We are open:
Mon - Sat: 10am - 6pm
Sunday: 11am - 5pm

How can I contact you? How can I contact you?

Feel free to email or call us!
(949)549-4264
hello@goodtogetherhouse.com

Shipping & Delivery

How long will it take to receive my order? How long will it take to receive my order?

Before your credit card is processed, we will check stock on your items. If for some reason we are not reasonably certain you can receive your order within 10 working days, we will email you an estimated delivery date and give you the chance to confirm the order.

How will my order be shipped? How will my order be shipped?

We ship via USPS and UPS. You will be given the option to choose a carrier and calculated shipping timeframe at checkout.

Do you offer free shipping? Do you offer free shipping?

At this time we do not offer free shipping.

Shipping rates can vary depending on your location and are calculated at checkout.

Do you ship internationally? Do you ship internationally?

At this time, we only offer US domestic shipping.

Can I come pick up my order? Can I come pick up my order?

Yes! Please choose the order pickup option at checkout if you are in the Laguna Beach area and want to save on shipping costs.

RETURNS & EXCHANGES

What is your return policy? What is your return policy?

If you are not completely satisfied with your online purchase, and your purchase is not one of our final sale items, you can send it back to us for a 100% refund to your original form of payment or a 110% store credit.

Contact us at hello@goodtogetherhouse.com to begin your return process. We will send you a return label to make this as easy as possible!

To qualify for refund or store credit, an item must be returned within 10 DAYS of purchase and in the same condition that it was received. We have the right to deny any returns or store credit we feel do not meet these requirements.

*Special orders, discounted products, jewelry, and apothecary items are final sale.

Do you offer refunds? Do you offer refunds?

Please see Return Policy above.

How do I send my return back to you? How do I send my return back to you?

Contact us at hello@goodtogetherhouse.com to begin the return process. Please send using the label we provide or you may use the carrier of your choice in a pre-paid, fully-insured package with tracking included. CODs will not be accepted.

Please send returns to:
Good Together House
311 Ocean Ave
Laguna Beach, CA 92651

Store credit and exchanges will be processed upon receipt of your return. You will be sent email confirmation once processed.

What about defective or damaged items? What about defective or damaged items?

All damages must be reported within 24 hours of delivery. Please email hello@goodtogetherhouse.com if you have issues.

Who pays for the return shipping? Who pays for the return shipping?

We will send you a pre-paid shipping label when you contact us at hello@goodtogetherhouse.com

PAYMENTS & SECURITY

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, and American Express credit cards along with Apple Pay, Google Pay, PayPal and Shop Pay.

Is my information secure? Is my information secure?

We take your privacy seriously. We will never give, sell, lease or in any way make available the information you supply us with to any organization or individual other than Good Together House. All credit card transactions are secured by an industry standard 128-bit encrypted SSl certificate for your protection.