Refund policy

If you are not completely satisfied with your online purchase, and your purchase is not one of our final sale items, you can send it back to us for a 100% refund to your original form of payment or a 110% store credit.

To qualify for a refund or store credit, an item must be returned within 10 days of delivery and it must be in the same condition that it was received. We have the right to deny any returns or store credit we feel do not meet these requirements.

To start a return, contact us at hello@goodtogetherhouse.com. We will send you a return label to make this as easy as possible!

Damages and issues:


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items:


Unfortunately we cannot accept returns on special orders, custom embroidery, sale items, jewelry, apothecary items or gift cards.

Exchanges:


Please contact us at hello@goodtogetherhouse.com and we will do our best to help you!

Refunds:


We will notify you once we’ve received your return. If approved, we will refund your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.